FAQ

Answers before you ask.

Eighteen questions across buying, the project itself, technical basics, and billing & legal. If yours isn't here, ask directly — /contact/.

01

Buying

How do I know which package is right for me?

Start on the service page for what you need — each one lists who it's for, and the packages compare directly on the Pricing page. If you're still unsure, use the fit-check link in the Services menu.

Can I buy a package right now, or do I need to talk to someone first?

You can add any priced package straight to the cart and check out — talking first is optional, not required.

What happens after I check out?

You get an order confirmation with a reference number, and we email to book the kickoff call within 1 business day.

What if my project doesn't fit any package?

Tell us on the contact page — anything above our top tier, or genuinely bespoke, gets a proper quote instead of a forced-fit price.

Do you work with businesses outside Hauts-de-France?

Yes — we work across the Dunkerque–Belgium–UK corridor and remotely with clients further afield, in English and French.

02

Project

How long does a project actually take?

It depends on the package — every service page and the pricing page state real turnaround times per tier, from 5 days (Landing Page) to 7 weeks (E-commerce Growth).

What do I need to provide before we start?

Whatever content you already have — text, images, logins if relevant. Discovery is built to work from rough notes as easily as a polished brief.

How many rounds of revisions are included?

It's stated per package on the package card — typically 1 to 3 rounds depending on tier. Extra rounds are €180 each.

Who owns the finished website?

You do, once the project is paid in full — files, code, and content are handed over at launch.

What if I need something added mid-project?

Small additions usually fold into your existing revision rounds; larger scope changes are quoted honestly as an addition rather than silently absorbed.

03

Technical

What platform do you build on?

We build custom, hand-coded sites rather than page-builder templates — faster, more accessible, and not locked to a proprietary editor.

Will my site be fast and accessible?

Yes — performance and accessibility are standards applied to every build, the same ones you can check by using this very site.

Can you move my existing site without losing my Google rankings?

Yes — migration and redirect mapping is a stated deliverable on the Website Redesign service, not an afterthought.

Do you provide hosting?

We advise on hosting and can help set it up, but hosting itself is billed separately by your chosen provider — we'll recommend options that fit your project.

04

Billing & Legal

How does the deposit work?

Packages over €1,500 need a 40% deposit to book your slot, refundable in full if you cancel before the kickoff call.

What currency are prices in, and is VAT included?

Euros, shown HT (excl. VAT). Warrior Designs currently applies the small-business VAT exemption (art. 293 B du CGI).

What's your cancellation policy?

Full detail is on the Cancellation & Refunds page — in short: full refund before the kickoff call on deposited packages, full refund before work starts on paid-in-full packages, and the statutory EU 14-day withdrawal right for consumers.

Can I cancel the Care Plan any time?

Yes — monthly, cancel any time before your next renewal date, no notice period, no lock-in.

Still have a question?

Ask us directly

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